FAQ & Policies
I’m new to Flora, where should I start?
Welcome to Flora! Explore our class schedule and membership options to find what works best for you. If you’re not sure which option is right for you, reach out and we’ll be happy to help.
Is a private Pilates session required before taking Pilates equipment classes?
Yes. All new clients must complete a private Pilates session before attending Reformer, Tower, or Chair classes. This session introduces you to the equipment, reviews the fundamentals, and prepares you to safely and confidently participate in class.
Wear comfortable workout clothing that allows you to move freely. Sneakers are required for Lift, TRX, Bootcamp, and Strength & Core classes. All other classes may be done barefoot or in grip socks. Grip socks are welcome but not required.
What should I wear?
Bring water and anything you personally like to have for your workout. Flora provides the equipment and props needed for class.
What should I bring?
Flora classes are approximately 50 minutes, allowing time between sessions for transitions and equipment cleaning.
How long are classes?
What is the difference between Fitness and Pilates classes?
Fitness classes may include strength, barre, TRX, bands, mat work, and other formats. Pilates equipment classes use equipment such as the Reformer, Tower, and Chair and are offered in a small-group setting.
How far in advance can I book?
Booking windows vary depending on your membership or package. You can view your available booking dates through your Flora account.
Can I take more than one class per day?
You may take multiple classes when your membership or package allows. Pilates equipment classes are limited to one per day with the Flourish Membership. If you would like to take more than one per day you may purchase an additional package.
What happens if a class is full?
Join the waitlist! If a space becomes available, clients will be added to class according to our waitlist procedures.
Yes. Flora may cancel or adjust classes when necessary, including due to low enrollment. If Flora cancels a class, the class will be returned to your account when applicable.
Can Flora cancel a class?
Please arrive a few minutes before class. For safety and to avoid disrupting other clients, late entry may not be permitted once class has begun.
What if i’m late?
What is the cancellation policy?
Please cancel at least 12 hours before class. Membership clients who cancel within 12 hours are charged a $20 late-cancellation fee. Package clients will forfeit the class.
Memberships may be paused for a minimum of 30 days and a maximum of 90 days, according to Flora’s membership terms.
Can I pause my membership?
How do I cancel my membership?
Membership cancellation requires 30 days’ written notice and is subject to the terms of your individual membership agreement.
Memberships, packages, classes, and other purchases are nonrefundable.
Are purchases refundable?
How do I schedule a private session?
Contact Flora directly and we’ll help you find the right instructor and schedule a session that works for you.